Frequently Asked Questions
What is the return policy?
At Pureform Water, your satisfaction comes first. If for any reason you’re not completely happy with your purchase, you can return it within 14 days of delivery for a full refund—no questions asked. Shop with confidence, knowing you’re protected by our risk-free guarantee.
When will I get my order?
All orders are processed quickly and shipped within 1–2 business days. Delivery typically takes 3–7 business days Australia-wide, depending on your location.
Is Pureform Water safe for kids and babies?
Yes! Our filters are made with family safety in mind. By removing toxins and irritants, Pureform Water supports better skin health and safer hydration for children, including infants and pregnant women.
How much does shipping cost?
Shipping is completely free Australia-wide. No hidden fees, no surprises—just fast, secure delivery straight to your door.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.